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subject:"Relationship marketing"
~person:"Marimon, Frederic"
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Relationship marketing
Beziehungsmarketing
3
Dienstleistungsqualität
3
Electronic Banking
3
Electronic banking
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
customer loyalty
2
customer satisfaction
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer service
1
E-commerce
1
Electronic Commerce
1
Ethiopia
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ISO 9001
1
Konsumentenverhalten
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Kundenservice
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Quality management
1
Qualitätsmanagement
1
Spain
1
Spanien
1
Standardisierung
1
Standardization
1
Structural equation model
1
Strukturgleichungsmodell
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electronic service quality
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electronic service recovery
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online banking
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perceived value
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service recovery
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Äthiopien
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Marimon, Frederic
Knittel, Christopher R.
6
Stango, Victor
6
Bauer, Hans H.
4
Brun, Isabelle
4
Keramati, Abbas
4
Rajaobelina, Lova
4
Buhl, Hans Ulrich
3
Casadesús, Martí
3
Durkin, Mark
3
Falk, Tomas
3
Hammerschmidt, Maik
3
Petnji Yaya, Luc Honore
3
Rahi, Samar
3
Al-Hawari, Mohd Ahmad
2
Arcand, Manon
2
Arora, Sangeeta
2
Banerjee, Shubhomoy
2
Berraies, Sarra
2
Datta, Saroj Kumar
2
Graßmann, Heike
2
Jovović, Milorad
2
Karjaluoto, Heikki
2
Kumbhar, Vijay M.
2
Kundu, Sukanya
2
Levy, Shalom
2
Mazuri Abd Ghani
2
Moormann, Jürgen
2
Narteh, Bedman
2
Nourallah, Mustafa
2
Puschmann, Thomas
2
Santos, Manuel Alonso dos
2
Soto-Fuentes, Y.
2
Steck, Werner
2
Stein, Johann Heinrich von
2
Strandberg, Christer
2
Tep, Sandrine Prom
2
Trautwein, Friedrich
2
Uppal, Rajinder Kumar
2
Wolfersberger, Peter
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
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All
ECONIS (ZBW)
3
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
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