Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International Journal of Contemporary Hospitality Management 26 (2014) 1, pp. 69-84
Purpose – This study aims to examine the role that psychological empowerment (PE) and employee satisfaction (ES) play in the relationship between leader empowering behaviors (LEB) and customer satisfaction (CS) and employees' organizational commitment (OC). Design/methodology/approach – Data...