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~person:"Nerdinger, Friedemann W."
~subject:"Kundenservice"
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Mitarbeiter-Performance im Servicekontakt - partizipatives Produktivitätsmanagement (PPM) als Instrument des Dienstleistungscontrolling
Krey, Antje
;
Nerdinger, Friedemann W.
- In:
Dienstleistungscontrolling
,
(pp. 135-156)
.
2005
Persistent link: https://www.econbiz.de/10003302036
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