Glykas, Michael; Valiris, George; Kokkinaki, Angelika; … - In: International Journal of Productivity Management and … 6 (2018) 1, pp. 50-69
Scholars and practitioners in the fields of Business Process Management (BPM), performance measurement and business information systems tend to use different approaches for implementing BPM Programs without arguing about the quality strategy set to ensure successful implementation and adoption....