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subject:"Dienstleistungsqualität"
~subject:"Arbeitszufriedenheit"
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Dienstleistungsqualität
Arbeitszufriedenheit
Aviation employees
158
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47
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37
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Journal of air transport management
4
Enterprise as an instrument of civilization : an anthropological approach to business administration
1
International journal of contemporary hospitality management
1
International journal of hospitality management
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International journal of services and operations management
1
Public management review
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1
Understanding quondam commitments to retain employees : insights from the case of flight attendants and pilots
Peyrat-Guillard, Dominique
;
Grefe, Gwenaëlle
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 274-301
Persistent link: https://www.econbiz.de/10013546047
Saved in:
2
Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants
Cheng, Tien-Ming
;
Hong, Ci-Yao
;
Yang, Bo-Cheng
- In:
Journal of air transport management
67
(
2018
),
pp. 94-102
Persistent link: https://www.econbiz.de/10011807152
Saved in:
3
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
4
Airline culture : international flight attendant service design
Yamaki, Keiko
- In:
Enterprise as an instrument of civilization : an …
,
(pp. 169-185)
.
2015
Persistent link: https://www.econbiz.de/10011386488
Saved in:
5
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
6
Develop a commercial aircraft pilot job stress model through an experience ability perspective : considering the work experience
Lin, Jiun-hung
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 49-69
Persistent link: https://www.econbiz.de/10009427077
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7
Relationships among service climate, psychological contract, work engagement and service performance
Yeh, Ching-wen
- In:
Journal of air transport management
25
(
2012
),
pp. 67-70
Persistent link: https://www.econbiz.de/10009663957
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8
Antecedents and consequences of flight attendants' job satisfaction
Kim, YuKyoung
;
Back, Ki-joon
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2565-2584
Persistent link: https://www.econbiz.de/10009693491
Saved in:
9
Exploring the relationships among trust, employee satisfaction, and organizational commitment
Cho, Yoon Jik
;
Park, Hanjun
- In:
Public management review
13
(
2011
)
4
,
pp. 551-573
Persistent link: https://www.econbiz.de/10009233205
Saved in:
10
Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung
;
Lee, Hyung Ryong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
Saved in:
11
Management in the airline industry
Harvey, Geraint
-
2007
Persistent link: https://www.econbiz.de/10003401745
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