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isPartOf:"Grundlagen des After Sales Marketing"
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Search: subject_exact:"Post-purchase marketing"
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Customer service
8
Kundenservice
8
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Anforderungsprofil
1
Automation
1
Automatisierung
1
Business model
1
Capacity planning
1
Competitive advantage
1
Contract law
1
Customer retention
1
Customer value
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Erfolgsfaktor
1
Geschäftsmodell
1
Human Resource Management
1
Industrie
1
Information provision
1
Informationsversorgung
1
Kapazitätsplanung
1
Kauf
1
Kundenbindung
1
Kundenwert
1
Law of obligations
1
Leistungsanreiz
1
Manufacturing industries
1
Measurement
1
Messung
1
Occupational profile
1
Organisatorischer Wandel
1
Organizational change
1
Outsourcing
1
Performance incentive
1
Personalmanagement
1
Product liability
1
Produkthaftung
1
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Article
8
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Aufsatz im Buch
8
Book section
8
Language
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German
8
Author
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Pepels, Werner
4
Ammann, Paul
1
Femppel, Kurt
1
Kastin, Klaus S.
1
Rodel, Eugen
1
Steckler, Brunhilde
1
Published in...
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Grundlagen des After Sales Marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
8
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1
Der Rechtsrahmen für After Sales Services
Steckler, Brunhilde
-
2014
Persistent link: https://www.econbiz.de/10010457854
Saved in:
2
Qualitätscontrolling bei Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457858
Saved in:
3
Das Personalmanagement im After Sales Service
Femppel, Kurt
-
2014
Persistent link: https://www.econbiz.de/10010457859
Saved in:
4
Industrielles Dienstleistungsmanagement
Ammann, Paul
;
Rodel, Eugen
-
2014
Persistent link: https://www.econbiz.de/10010457860
Saved in:
5
Mit Informationen den After Sales Service optimieren
Kastin, Klaus S.
-
2014
Persistent link: https://www.econbiz.de/10010457861
Saved in:
6
Die Merkmale von Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457862
Saved in:
7
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
8
Zunehmende Bedeutung von Nachkaufphase und Kundenwert
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457864
Saved in:
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