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~subject:"Dienstleistungsqualität"
~isPartOf:"Financial markets and portfolio management"
~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
Personal banking
6
Privatkundengeschäft
6
Service quality
6
India
4
Indien
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Bank
2
Beziehungsmarketing
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Financial services
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Finanzdienstleistung
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Liechtenstein
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Relationship marketing
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SERVQUAL
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Schweiz
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Switzerland
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service quality
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2003-2007
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Asset management
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Austria
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Bankgeschäft
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Banking services
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Deutschland
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EXQ
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Electronic Banking
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Electronic banking
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Factor analysis
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Faktorenanalyse
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Germany
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Indian banks
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Indian retail banking sector
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Measurement
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Messung
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Performance measurement
1
Performance-Messung
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Private Banking
1
Private banking
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English
6
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Arora, Hitesh
1
Arora, Padmasai
1
Burgstaller, Johann
1
Chaudhuri, Ranjan
1
Cocca, Teodoro D.
1
Dhume, Sudheer M.
1
Gupta, Atul
1
Horn, Carsten
1
Kamble, Sachin S.
1
Raut, Rakesh D.
1
Rudolf, Markus
1
Subashini, R.
1
Vasumathi, A.
1
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Financial markets and portfolio management
International journal of services and operations management
The international journal of bank marketing : IJBM
16
Journal of financial services marketing : JFSM
6
Journal of retailing and consumer services
6
International journal of financial services management : IJFSM
5
The service industries journal
4
Gabler Edition Wissenschaft
3
Global business review
3
International journal of bank marketing
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Thunderbird international business review
3
African journal of economic and management studies : AJEMS
2
Cogent business & management
2
Economic research
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
EuroMed journal of business
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of services, economics and management
2
Journal of Asia Pacific business
2
Journal of business research : JBR
2
Journal of contemporary management : JMC
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Profession : Wissenschaftsedition im Rainer Hampp Verlag
2
Quality management journal : QMJ
2
The IUP journal of marketing management : IJMM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Antecedents and outcomes of employee-based brand equity
1
Asia Pacific business review
1
Asia Pacific journal of marketing and logistics
1
Asian Administration & Management Review
1
Australasian marketing journal
1
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
1
Banking & finance aktuell
1
Banking and information technology : BIT ; a strategic report for top management
1
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
2
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
3
The influence of SERVQUAL dimensions on customer loyalty in banking sector, India : an empirical study
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 370-388
Persistent link: https://www.econbiz.de/10011403701
Saved in:
4
Measurement of service quality in banks : a comparative study between public and private banks in India
Kamble, Sachin S.
;
Dhume, Sudheer M.
;
Raut, Rakesh D.
; …
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 274-293
Persistent link: https://www.econbiz.de/10009376036
Saved in:
5
Efficiency in private banking : evidence from Switzerland and Liechtenstein
Burgstaller, Johann
;
Cocca, Teodoro D.
- In:
Financial markets and portfolio management
25
(
2011
)
1
,
pp. 75-93
Persistent link: https://www.econbiz.de/10008989880
Saved in:
6
Service quality in the private banking business
Horn, Carsten
;
Rudolf, Markus
- In:
Financial markets and portfolio management
25
(
2011
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10009295468
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