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type_genre:"Advisory report"
~subject:"Service industry"
~type_genre:"Article in journal"
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ECONIS (ZBW)
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How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
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2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
3
Automatisierung und Robotik-Systeme
Beckert, Bernd
;
Buschak, Daniela
;
Graf, Birgit
; …
-
Fraunhofer-Institut für System- und Innovationsforschung
;
…
-
2016
Persistent link: https://www.econbiz.de/10011544970
Saved in:
4
A new approach to automating services
Lacity, Mary Cecelia
;
Willcocks, Leslie
- In:
MIT sloan management review
58
(
2016
)
1
,
pp. 41-49
Persistent link: https://www.econbiz.de/10011603188
Saved in:
5
Service robots
Sprenger, Michaela
;
Mettler, Tobias
- In:
Business & information systems engineering : BISE ; the …
57
(
2015
)
4
,
pp. 271-274
Persistent link: https://www.econbiz.de/10011489419
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