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~subject:"Service quality"
~isPartOf:"International journal of quality and service sciences"
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Service quality
Dienstleistungsqualität
5
Public transport
4
Local public transport
3
Schweden
3
Sweden
3
Öffentlicher Nahverkehr
3
Öffentlicher Verkehr
3
Quality management
2
Qualitätsmanagement
2
Consumer behaviour
1
Contract
1
Customer misbehaviour
1
Customer satisfaction
1
Digital goods
1
Digitale Güter
1
Italien
1
Italy
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Measurement
1
Messung
1
Public contract
1
Public services
1
Service system
1
Technischer Fortschritt
1
Technological change
1
Transport industry
1
Transportation
1
Vertrag
1
Värmland
1
Öffentliche Dienstleistung
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Öffentlicher Auftrag
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English
5
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A̐berg, Annika
1
Barabino, Bendetto
1
Camén, Carolina
1
Deiana, Eusebio
1
Edvardsson, Bo
1
Enquist, Bo
1
Fellesson, Markus
1
Johansson, Elisabeth
1
Pareigis, Jörg
1
Rönnbäck, Åsa
1
Salomonson, Nicklas
1
Tilocca, Proto
1
Witell, Lars
1
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International journal of quality and service sciences
Discussion paper / International Transport Forum
9
Research in transportation economics
9
International Transport Forum Discussion Papers
4
Journal of transport economics and policy
3
The TQM journal : the international review of organizational improvement
3
Competition and ownership in land passenger transport : selected papers from the 9th International Conference (Thredbo 9)
2
International journal of quality & reliability management
2
Journal of retailing and consumer services
2
Transport reviews : a transnational transdisciplinary journal
2
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Arbeitsmaterialien zur Raumordnung und Raumplanung
1
Berichte zum Generic-Management
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Die Zukunft des öffentlichen Personennahverkehrs : Privatisierung, Wettbewerb, öffentliche Verkehrs- und Umweltinteressen
1
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
1
Economia e politica industriale
1
Economies et sociétés ; 37,11
1
Eurasian business review
1
European Transport \ Trasporti Europei
1
Europäische Hochschulschriften / 5
1
ITF Round Tables
1
Interfaces : the INFORMS journal on the practice of operations research
1
International Journal of Management and Sustainability
1
International journal of agile systems and management : IJASM
1
International journal of applied management science
1
International journal of business innovation and research : IJBIR
1
International journal of comparative management
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of logistics systems and management
1
International journal of production economics
1
International journal of quality innovation
1
International journal of services and operations management : IJSOM
1
Internationales Verkehrswesen
1
Involving customers in new service development
1
Journal of open innovation : technology, market, and complexity
1
Journal of public policy & marketing
1
Journal of travel and tourism marketing
1
Kurs / Institut für Städtebau Berlin der Deutschen Akademie für Städtebau und Landesplanung
1
MV Wissenschaft
1
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ECONIS (ZBW)
5
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1
Troublesome travellers : the service system as a trigger of customer misbehaviour
Fellesson, Markus
;
Salomonson, Nicklas
;
A̐berg, Annika
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010127409
Saved in:
2
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
3
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
Saved in:
4
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
5
Service quality on three management levels : a study of service quality in public tendering contracts
Camén, Carolina
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 317-334
Persistent link: https://www.econbiz.de/10008758765
Saved in:
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