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~subject:"Service quality"
~person:"Ittamalla, Rajesh"
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Service quality
Consumer behaviour
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Dienstleistungsqualität
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Local public transport
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face-consciousness
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interactive quality
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passenger loyalty
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public transportation
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乘客体验
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乘客忠诚度
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互动质量
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Ittamalla, Rajesh
Nelson, John D.
4
Mulley, Corinne
3
Srivastava, Govind Nath
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Sik, Sumaedi
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Verhoef, Peter C.
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Ambrosino, Giorgio
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Journal of retailing and consumer services
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The service industries journal
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ECONIS (ZBW)
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Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
2
The impact of social cues on passengers' travel experience
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
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