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~person:"Zeithaml, Valarie A."
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Zeithaml, Valarie A.
Lambertini, Luca
50
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34
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31
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29
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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
2
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
Saved in:
3
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
4
Consumer perceptions of price, quality, and value : a means-end model and synthesis of evidence
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
3
,
pp. 2-22
Persistent link: https://www.econbiz.de/10001054875
Saved in:
5
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
6
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
7
Defining and relating price, perceived quality, and perceived value
Zeithaml, Valarie A.
-
1987
Persistent link: https://www.econbiz.de/10000774050
Saved in:
8
A conceptual model of service quality and its implications for future research
Parasuramam, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
- In:
Journal of marketing
49
(
1985
)
4
,
pp. 41-50
Persistent link: https://www.econbiz.de/10002615301
Saved in:
9
Quality counts in services, too
Berry, Leonard L.
- In:
Business horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
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