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~person:"Mattila, Anna S."
~person:"Francis, Jere R."
~type_genre:"Aufsatz im Buch"
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Beziehungsmarketing
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Customer satisfaction
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Mattila, Anna S.
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Handbook of hospitality marketing management
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ECONIS (ZBW)
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Customer satisfaction, service failure and service recovery
Mattila, Anna S.
;
Ro, Heejung
- In:
Handbook of hospitality marketing management
,
(pp. 296-323)
.
2008
Persistent link: https://www.econbiz.de/10003804371
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