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person:"Berry, Leonard L."
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Search: subject_exact:"Qualität von Produkten"
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Product quality
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Produktqualität
9
Dienstleistung
5
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2
Qualität
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Berry, Leonard L.
Lambertini, Luca
50
Jin, Ginger Zhe
34
Verhoogen, Eric
31
Viaene, Jean-Marie
29
Peitz, Martin
28
Chen, Natalie
27
Gabszewicz, Jean Jaskold
26
Juvenal, Luciana
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Siciliani, Luigi
24
Lutz, Stefan Heinz Hermann
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Garella, Paolo G.
22
Shleifer, Andrei
22
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21
Bastos, Paulo
20
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20
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20
Moraga-González, José Luis
20
Bate, Roger
19
Tampieri, Alessandro
19
Usman, Osly
19
Waldfogel, Joel
19
Khandelwal, Amit
18
Li, Dong
18
Manova, Kalina
18
Nagurney, Anna
18
Strausz, Roland
18
Tarola, Ornella
18
Feenstra, Robert C.
17
Laussel, Didier
17
Yu, Zhihong
17
Acharyya, Rajat
16
Janssen, Maarten C. W.
16
Overgaard, Per Baltzer
16
Vergari, Cecilia
16
Wauthy, Xavier Yves
16
Griliches, Zvi
15
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15
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Business horizons
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
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1
Creating value through quality service
Berry, Leonard L.
;
Parish, Janet Turner
;
Dikec, Altay
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290779
Saved in:
2
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
3
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10009700995
Saved in:
4
Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
5
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
6
Service quality : a profit strategy for financial institutions
Berry, Leonard L.
;
Bennett, David R.
;
Brown, Carter W.
-
1989
Persistent link: https://www.econbiz.de/10000795184
Saved in:
7
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
8
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
9
Quality counts in services, too
Berry, Leonard L.
- In:
Business horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10001024886
Saved in:
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