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isPartOf:"Achieving competitive advantage through quality management"
~person:"Barrera-Barrera, Ramón"
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Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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Online retailing
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Online-Handel
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Quality management
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Qualitätsmanagement
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Reisevermittler
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Service quality
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Spain
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Barrera-Barrera, Ramón
Gil-Marques, María
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Moreno-Luzon, María D.
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Navarro García, Antonio
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Río Rama, María de la Cruz del
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Álvarez-García, José
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Albarracín Guillem, José Miguel
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Achieving competitive advantage through quality management
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The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
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