Pascu, Emilia; Orheian, Oana-Mihaela - In: The Annals of Dimitrie Cantemir Christian University. … 4 (2012) 1, pp. 69-79
We can say that compared to products quality, service quality is relative, as a matter of balance, meaning that it requires an approach on several levels, and his assessment is quite difficult to achieve and quantify. For obtain differential advantage, service providers have to improve quality...