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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Reisevermittler
7
Travel agency
7
Dienstleistungsqualität
5
Service quality
5
Quality management
4
Qualitätsmanagement
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Firm performance
2
KMU
2
Product quality
2
Produktqualität
2
SME
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Taiwan
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Unternehmenserfolg
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quality management
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travel agencies
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Airline
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Brand image
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Competition
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Confidence
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Consumer behaviour
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Environmental management
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IPGA-QFD model
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Konsumentenverhalten
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Markenimage
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Perception
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Bagur-Femenías, Llorenç
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Perramon, Jordi
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Alonso-Almeida, M. Mar
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Amat Salas, Oriol
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Barquero Cabrero, José Daniel
1
Bernardo, Merce
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Fan, Yi Wen
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Ho, Thao-minh
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Jang, Jiun-yi
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Ku, Edward C. S.
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Lin, Shu-ping
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Llach, Joseph
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Marimon, Frederic
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Setó-Pamies, Dolors
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Tourism management : research, policies, practice
32
Journal of travel and tourism marketing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Tourism economics : the business and finance of tourism and recreation
18
Reisebüro-Management : Gestaltung der Vertriebsstrukturen im Tourismus
16
The service industries journal
15
International journal of hospitality management
13
Journal of revenue and pricing management
13
International journal of contemporary hospitality management
12
Reiseveranstaltung : Lehr- und Handbuch
12
Tourism management perspectives : TMP
10
Informationsmanagement im Tourismus : E-Tourismus: Prozesse und Systeme
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of vacation marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Journal of hospitality marketing & management
8
Journal of vacation marketing : an international journal
8
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
8
Journal of business research : JBR
6
Kundenorientierung im Touristikmanagement
6
BWL Tourismus 8-2011
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism and hospitality research : THR
4
Tourism review
4
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
4
Annals of tourism research : ATR ; a social sciences journal
3
Annals of tourism research empirical insights
3
Arbeitspapier / Institut für Marketing, Universität Mannheim
3
European journal of marketing : EJM
3
Gabler Edition Wissenschaft
3
Information and communication technologies in tourism 2013 : proceedings of the international conference in Innsbruck, Austria, January 22 - 25, 2013
3
Information technology & tourism
3
International journal of networking and virtual organisations : IJNVO
3
Journal of hospitality and tourism insights
3
Romanian economic and business review
3
Services marketing quarterly
3
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ECONIS (ZBW)
7
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1
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
2
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
3
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
4
The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
5
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
6
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
7
Knowledge sharing and customer relationship management in the travel service alliances
Ku, Edward C. S.
;
Fan, Yi Wen
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1407-1421
Persistent link: https://www.econbiz.de/10003925358
Saved in:
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