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~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
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Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
4
Deutschland
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Germany
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
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Kundenzufriedenheit
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Automotive industry
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Estimation
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Kfz-Industrie
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Kundenanalyse
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Market research
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Service management
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Arbeitspapier
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Graue Literatur
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Fürst, Andreas
4
Homburg, Christian
4
Bauer, Hans H.
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Donnevert, Tobias
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Falk, Tomas
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Bergner, Kai
1
Hammerschmidt, Maik
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Handrich, Matthias
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Hettenbach, Marc
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
28
Service business
22
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
Ilmenauer Schriften zur Betriebswirtschaftslehre
11
International journal of consumer studies
11
International journal of quality and service sciences
10
Journal of marketing management : MM
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Marketing intelligence & planning
8
Cogent business & management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
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ECONIS (ZBW)
7
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Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
-
2011
Persistent link: https://www.econbiz.de/10008933465
Saved in:
2
Jeder Fehler zählt : Produktfehler als Chance für das Kundenzufriedenheitsmanagement
Bauer, Hans H.
;
Donnevert, Tobias
;
Wetzel, Hauke
; …
-
2009
Persistent link: https://www.econbiz.de/10003810355
Saved in:
3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
4
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
5
Ist eine Panne eine Chance für die Automobilindustrie? : Value-Added Recovery-Services als Instrument zur Steigerung der Kundenzufriedenheit
Bauer, Hans H.
;
Donnevert, Tobias
;
Hettenbach, Marc
-
2006
Persistent link: https://www.econbiz.de/10003395408
Saved in:
6
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
7
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
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