//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Huang, Chiao-Tzu"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Kundenzufriedenheit
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Service quality
1
Statistical quality control
1
Statistische Qualitätskontrolle
1
control chart
1
customer complaints
1
monitoring
1
service performance index
1
service quality
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Huang, Chiao-Tzu
Roschk, Holger
2
Abosag, Ibrahim
1
Arsenovic, Jasenko
1
Bahar, Reyhan
1
Bonifield, Carolyn
1
Brotons, José M.
1
Béal, Mathieu
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chen, Kuen-Suan
1
Cole, Catherine A.
1
Connan Guesquière, Chantal
1
Costers, Annelies
1
Edvardsson, Bo
1
Gelbrich, Katja
1
Gruber, Thorsten
1
Grégoire, Yany
1
Haugtvedt, Curtis P.
1
Hazée, Simon
1
Heine, Ina
1
Hellebrandt, Thomas
1
Jung, Jae Min
1
Kaiser, Susanne
1
Kilic, Recep
1
Koc, Erdogan
1
Linder, A.
1
Löfgren, Martin
1
Mahesh, Sathiadev
1
Marimon, Frederic
1
Min, Kyeong Sam
1
Moore, David J.
1
Newton, Fiona J.
1
Newton, Joshua D.
1
Orsingher, Chiara
1
Otterbring, Tobias
1
Overton, John
1
Petnji Yaya, Luc Honore
1
Polyakova, Alexandra
1
Reppel, Alexander
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Marketing letters : a journal of research in marketing
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->