//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Gruber, Thorsten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Deutschland
1
Dienstleistungsqualität
1
Germany
1
Kano theory of attractive quality
1
Kundenservice
1
Kundenzufriedenheit
1
Service quality
1
complaint handling
1
cross-national comparison
1
service encounters
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Gruber, Thorsten
Abosag, Ibrahim
1
Bahar, Reyhan
1
Brotons, José M.
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chen, Kuen-Suan
1
Heine, Ina
1
Hellebrandt, Thomas
1
Huang, Chiao-Tzu
1
Kilic, Recep
1
Koc, Erdogan
1
Linder, A.
1
Löfgren, Martin
1
Marimon, Frederic
1
Petnji Yaya, Luc Honore
1
Reppel, Alexander
1
Sansalvador, Manuel E.
1
Schmitt, R.
1
Schmitt, Robert
1
Schmitt, S.
1
Szmigin, Isabelle
1
Ulukoy, Metin
1
Wang, Kung-Jeng
1
Yumusak, Sedat
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Qualitative market research : an international journal
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->