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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Electronic banking"
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Electronic banking
Beschwerdemanagement
7
Complaint management
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Finance India : the quarterly journal of Indian Institute of Finance
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International journal of business
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International journal of business information systems : IJBIS
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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