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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Statistische Qualitätskontrolle"
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Statistische Qualitätskontrolle
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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Consumer behaviour
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Customer service
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Konsumentenverhalten
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Kundenservice
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Deutschland
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Electronic Banking
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Germany
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ISO 9001
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Kano theory of attractive quality
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Kosten
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Krankenhaus
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Kundenintegration
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Lernende Organisation
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Standardisierung
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Statistical quality control
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Chang, Tsang-Chuan
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Chen, Kuen-Suan
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Huang, Chiao-Tzu
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Wang, Kung-Jeng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
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