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~person:"Svari, Sander"
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Svari, Sander
Mattila, Anna S.
24
Stauss, Bernd
23
Gelbrich, Katja
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Roschk, Holger
20
Grégoire, Yany
16
Homburg, Christian
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Fürst, Andreas
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Seidel, Wolfgang
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Zaugg, Alexandra Daniela
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Jang, Soocheong
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Van Vaerenbergh, Yves
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Sparks, Beverley
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Guchait, Priyanko
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MacQuilken, Lisa
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McColl-Kennedy, Janet R.
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Ro, Heejung
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Robertson, Nichola
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Svensson, Göran
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Tsarenko, Yelena
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Edvardsson, Bo
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Tronvoll, Bård
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Balaji, M. S.
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Cai, Ruiying
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Chebat, Jean-Charles
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Grewal, Dhruv
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Gäthke, Jana
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Hogreve, Jens
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Matos, Celso Augusto de
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Patterson, Paul G.
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Schöler, Andreas
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International journal of quality and service sciences
3
The journal of services marketing
2
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
5
OLC EcoSci
1
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1
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
3
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
De Meyer, Christine F.
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
Saved in:
4
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10009655249
Saved in:
5
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
6
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
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