//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service industry"
~person:"Paul, Justin"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service industry
Beschwerdemanagement
4
Complaint management
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungssektor
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Brand equity
1
Brand image
1
Brand management
1
Co-creation
1
Customer integration
1
Data Mining
1
Data mining
1
Dienstleistungshandel
1
Direct booking
1
Engagement
1
Hospital
1
Hospitality services
1
Internal marketing
1
Krankenhaus
1
Kundenintegration
1
Markenführung
1
Markenimage
1
OTA
1
Online
1
Online retailing
1
Online-Handel
1
Perception
1
Relational Third Place theory
1
Service failure
1
Service profit chain framework
1
Service recovery
1
Trade in services
1
USA
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Paul, Justin
Brady, Michael K.
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Krishna, Anupam
2
Lu, Lu
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Plein, Katrin
2
Stauss, Bernd
2
Svensson, Göran
2
Abaid, Wan Mohd Azwan Bin Wan
1
Al Alawi, Alamir
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Romeedy, Bassam Samir
1
Al-Sabi, Samer M.
1
Ali, Sara
1
Allen, Alexis M.
1
Amorim, Marlene
1
Andajigarmaroudi, Saeed
1
Anwar, Sohail
1
Ashraf, Rohail
1
Biswas, Supriya
1
Blandina, Alexander
1
Bumbacher, Urs
1
Cai, Ruiying
1
Chang, Chia-Jung
1
Chen, Nuoya
1
Chen, Pei-Chi
1
Chen, Rachel R.
1
Cheng Wei Hin
1
Cheng, I-shin
1
Cheng, T. C. E.
1
Cheng, Yin-Hui
1
Cheng, Yu-chi
1
Chi, Nai-Wen
1
Chiew, Tung Moi
1
Chih, Wen-hai
1
Cho, Yoon C.
1
more ...
less ...
Published in...
All
International journal of hospitality management
1
Journal of retailing and consumer services
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
2
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->