//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsmanagement"
~subject:"Call centre"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Call centre
Beschwerdemanagement
9
Complaint management
9
Dienstleistungsqualität
9
Kundenzufriedenheit
8
Service quality
8
Customer satisfaction
7
Customer service
5
Kundenservice
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Service failure
4
Emotion
3
Service recovery
3
Dienstleistungssektor
2
Gerechtigkeit
2
Krankenhaus
2
Service industry
2
Südafrika
2
Airline
1
Apology
1
Bank
1
Bank services
1
Banking industry
1
Callcenter
1
Critical incident
1
Cultural identity
1
Culture
1
Customers satisfaction
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery quality
1
E-service recovery satisfaction
1
ESQ
1
Electronic Banking
1
Electronic Commerce
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
3
Author
All
Petzer, Daniel J.
2
Svari, Sander
2
Svensson, Göran
2
DeMeyer, Christine F.
1
Meyer, Christine F. De
1
Teehan, Robert
1
Tucker, Walter
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
The journal of services marketing
3
International journal of contemporary hospitality management
2
Academy of Management perspectives : AMP
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Applied Marketing Science / Angewandte Marketingforschung
1
Bankwirtschaftliche Schriftenreihe
1
Decision support systems : DSS ; the international journal
1
Enlightening tourism : ET ; a pathmaking journal
1
Harvard-Business-Manager : das Wissen der Besten
1
Interaktionen im Dienstleistungsbereich
1
International journal of hospitality management
1
Journal of accounting & management information systems : JAMIS
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Omega : the international journal of management science
1
Pakistan journal of commerce and social sciences
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Research
1
Services marketing quarterly
1
Supply chain management : an international journal
1
Vortragsreihe / Universität Potsdam, Lehrstuhl für Betriebswirtschaftslehre mit dem Schwerpunkt Marketing
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
OLC EcoSci
1
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
3
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->