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person:"Ahlert, Martin"
~person:"MacQuilken, Lisa"
~subject:"Leistungsmotivation"
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The influence of failure severity and employee effort on service recovery in a service guarantee context
MacQuilken, Lisa
- In:
Australasian marketing journal
18
(
2010
)
4
,
pp. 214-221
Persistent link: https://www.econbiz.de/10008738306
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