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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
40
Relationship marketing
40
Business process management
4
Customer data
4
Kundendaten
4
Prozessmanagement
4
Data Mining
3
Data mining
3
Social Web
3
Social web
3
Betriebliches Bildungsmanagement
2
Betriebliches Informationssystem
2
Business intelligence system
2
Consumer behaviour
2
Controlling
2
Cost-benefit analysis
2
Einführung
2
Employer-provided training
2
Erfolgsfaktor
2
Handel
2
Implementation
2
Inter-firm cooperation
2
Konsumentenverhalten
2
Kosten-Nutzen-Analyse
2
Kundenbindungsprogramm
2
Kundenzufriedenheit
2
Lieferkette
2
Loyalty program
2
Management control
2
Organisatorischer Wandel
2
Organizational change
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Sales information system
2
Simulation
2
Success factor
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Supply chain
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Trade
2
Unternehmenskooperation
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Vertriebs-Informationssystem
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Beschwerdemanagement
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German
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Pepels, Werner
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Journal of service research : JSR
44
Cogent business & management
42
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
Journal of hospitality and tourism insights
19
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ECONIS (ZBW)
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Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
Saved in:
2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10009672139
Saved in:
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