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~isPartOf:"Journal of service research : JSR"
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Journal of service research : JSR
International journal of hospitality management
171
International journal of contemporary hospitality management
94
Tourism management : research, policies, practice
41
Journal of hospitality marketing & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
Tourism management perspectives : TMP
22
The service industries journal
10
Tourism and hospitality research : THR
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Journal of travel and tourism marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism and hospitality research : the surrey quarterly review
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Journal of hospitality and tourism insights
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Lifelong learning for tourism : concepts, policy and implementation
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The journal of services marketing
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Service business
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The international journal of human resource management
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Economic research
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Journal of business research : JBR
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The Cornell hospitality quarterly
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Tourism economics : the business and finance of tourism and recreation
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Cogent business & management
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European business ethics cases in context : the morality of corporate decision making
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Journal of air transport management
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Journal of business ethics : JOBE
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Report / International Labour Conference
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Tourism review : the official journal of the AIEST
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Administrative Sciences : open access journal
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CEDEFOP panorama series
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Cornell hospitality quarterly : CQ
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Discussion paper series / IZA
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Employee relations
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European research studies
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Inventi impact: service sector
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Journal of Tourism, Heritage & Services Marketing : JTHSM
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Journal of family business management : JFBM
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Journal of management research
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Journal of revenue and pricing management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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NBER working paper series
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ECONIS (ZBW)
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
3
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
4
Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.
;
Piercy, Nigel
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
Saved in:
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