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~subject:"Consumer behaviour"
~isPartOf:"Psychology & marketing"
~person:"Rotman, Jeffrey"
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Consumer behaviour
Arbeitszufriedenheit
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer satisfaction
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Service workers
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Tourism employees
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Tourismusberufe
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customer apology
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customer failure
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frontline service employee
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job satisfaction
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perceived supervisor support
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well-being
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Rotman, Jeffrey
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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