//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Academy of Management journal : AMJ"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
7
Kundenservice
7
Emotion
5
Call centre
3
Callcenter
3
Consumer behaviour
3
Konsumentenverhalten
3
China
2
USA
2
United States
2
Alcohol consumption
1
Alkoholkonsum
1
Arbeitsmarktintegration
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Complaint management
1
Customer retention
1
Customer satisfaction
1
Dismissal
1
Firm performance
1
Human Resource Management
1
Kundenbindung
1
Kundenzufriedenheit
1
Kündigung
1
Labour market integration
1
Measurement
1
Messung
1
Perception
1
Personality psychology
1
Personalmanagement
1
Persönlichkeitspsychologie
1
Salespeople
1
Social norm
1
Social relations
1
Soziale Beziehungen
1
Soziale Norm
1
Unternehmenserfolg
1
Verkaufspersonal
1
Wahrnehmung
1
Work behaviour
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Shi, Junqi
3
Wang, Mo
3
Ambrose, Maureen
1
Bacharach, Samuel B.
1
Bamberger, Peter A.
1
Batt, Rosemary L.
1
Biernat, Monica
1
Colvin, Alexander James
1
Diefendorff, James M.
1
Gabriel, Allison S.
1
Groth, Markus
1
Hennig-Thurau, Thorsten
1
Johnson, Russell E.
1
Lanaj, Klodiana
1
Li, Yexin Jessica
1
Liao, Hui
1
Liu, Songqi
1
Liu, Yihao
1
Mishra, Sanjay
1
Singh, Surendra N.
1
Song, Yifan
1
Walsh, Gianfranco
1
Wang, Ze
1
Zhan, Yujie
1
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
63
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
2
Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze
;
Singh, Surendra N.
;
Li, Yexin Jessica
; …
- In:
Academy of Management journal : AMJ
60
(
2017
)
1
,
pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
Saved in:
3
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
4
The dark side of socialization : a longitudinal investigation of newcomer alcohol use
Liu, Songqi
;
Wang, Mo
;
Bamberger, Peter A.
;
Shi, Junqi
; …
- In:
Academy of Management journal : AMJ
58
(
2015
)
2
,
pp. 334-355
Persistent link: https://www.econbiz.de/10011287608
Saved in:
5
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
6
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
7
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->