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~isPartOf:"Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing"
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Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
63
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
5
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1
Kundenservice durch Benutzerinformation : die technische Dokumentation als Sekundärdienstleistung im Marketing
Schlömer, Tobbias
-
1997
Persistent link: https://www.econbiz.de/10000965418
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2
Handling customer disconfirmations : a model of the service provider's response process
Mairamhof, Gaby B.
-
1996
Persistent link: https://www.econbiz.de/10000936214
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3
Methoden zur Messung und Beeinflussung der Dienstleistungsqualität : Feedback- und Anreizsysteme in Beherbergungsunternehmen
Westerbarkey, Peter
-
1996
Persistent link: https://www.econbiz.de/10000936315
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4
Qualitätsmanagement im Kundenservice : Logistik, Finanzierung und Beratung im deutschen Biermarkt
Stauder, Thomas
-
1995
Persistent link: https://www.econbiz.de/10000918566
Saved in:
5
Dienstleistungspolitik industrieller Unternehmen : Sekundärdienstleistungen als Marketinginstrument bei Gebrauchsgütern
Fassott, Georg
-
1995
Persistent link: https://www.econbiz.de/10000911892
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