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~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Verkaufspersonal"
~subject:"Qualitätsmanagement"
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Verkaufspersonal
Qualitätsmanagement
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Mitarbeiter
2
Service quality
2
Arbeitsverhalten
1
Aussehen
1
Bewertung
1
Beziehungsmarketing
1
Dienstleistung
1
Evaluation
1
Interaktion
1
Kunde
1
Kundenbindung
1
Kundenmanagement
1
Perception
1
Quality management
1
Relationship marketing
1
Salespeople
1
Servicepolitik
1
Unternehmen
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Verbraucherzufriedenheit
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Verhalten
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Wahrnehmung
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Work behaviour
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German
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Fichtel, Sina
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Specht, Nina
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Schriftenreihe Schwerpunkt Marketing
International journal of hospitality management
7
Journal of business research : JBR
7
Journal of retailing and consumer services
7
Journal of service research : JSR
6
The TQM journal : the international review of organizational improvement
5
The service industries journal
5
Gabler Edition Wissenschaft
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
The journal of services marketing
4
Benchmarking : an international journal ; BIJ
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of services and operations management
3
Journal of service theory and practice
3
Springer eBook Collection / Business and Economics
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of services and standards
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Management information systems : mis quarterly
2
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
2
Service business
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
African journal of economic and management studies : AJEMS
1
An introduction to industrial service design
1
Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
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ECONIS (ZBW)
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"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
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2
Erfolgsfaktor Service : warum und wie Mitarbeiter im persönlichen Kontakt zum Kunden begeistern
Specht, Nina
-
2008
Persistent link: https://www.econbiz.de/10013427488
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