//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Relationship marketing"
~type_genre:"Accompanied by computer file"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Customer service
4
Kundenservice
4
Beziehungsmarketing
2
Deutschland
2
Germany
2
Beschwerdemanagement
1
Business model
1
Business services
1
Complaint management
1
Controlling
1
Dienstleistungsqualität
1
Digitalisierung
1
Digitization
1
Geschäftsmodell
1
KMU
1
Management control
1
Marketing management
1
Marketingmanagement
1
Nachkaufmarketing
1
Product classification
1
Produktklassifikation
1
SME
1
Service quality
1
Strategic management
1
Strategisches Management
1
Unternehmensdienstleistung
1
more ...
less ...
Type of publication
All
Book / Working Paper
2
Type of publication (narrower categories)
All
Accompanied by computer file
Article in journal
713
Aufsatz in Zeitschrift
713
Aufsatz im Buch
90
Book section
90
Hochschulschrift
57
Thesis
52
Graue Literatur
29
Non-commercial literature
29
Collection of articles of several authors
27
Sammelwerk
27
Aufsatzsammlung
22
Ratgeber
17
Arbeitspapier
16
Guidebook
16
Working Paper
16
Case study
15
Fallstudie
15
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Bibliografie enthalten
8
Bibliography included
8
Collection of articles written by one author
3
Konferenzschrift
3
Sammlung
3
Amtsdruckschrift
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Company information
1
Conference proceedings
1
Elektronischer Datenträger
1
Erlebnisbericht
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
more ...
less ...
Language
All
German
1
English
1
Author
All
Blümelhuber, Christian
1
Pepels, Werner
1
Petruska, Robert
1
Published in...
All
A Productivity Press book
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
Saved in:
2
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->