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isPartOf:"Journal of marketing"
~isPartOf:"Service business"
~subject:"Leistungsanreiz"
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Leistungsanreiz
Customer service
25
Kundenservice
25
Beziehungsmarketing
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Relationship marketing
16
Customer satisfaction
12
Dienstleistungsqualität
12
Kundenzufriedenheit
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Service quality
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Consumer behaviour
8
Konsumentenverhalten
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Leistungsmotivation
5
Work motivation
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Lieferantenmanagement
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Salespeople
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Stress
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Supplier relationship management
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Verkaufspersonal
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Work behaviour
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Work stress
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Anforderungsprofil
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Arbeitskräfte
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Arbeitsleistung
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Dienstleistungssektor
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Job performance
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Chan, Kimmy Wa
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Ellinger, Alexander E.
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Elmadağ Baş, Ayşe Banu
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Wan, Echo Wen
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Journal of marketing
Service business
Discussion paper series / IZA
1
Gabler Edition Wissenschaft
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Grundlagen des After Sales Marketing
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Hallesche Schriften zur Betriebswirtschaft
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research : JSR
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Qualitative research in accounting & management : QRAM
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Schriften zu Distribution und Handel
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ECONIS (ZBW)
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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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2
How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Chan, Kimmy Wa
;
Wan, Echo Wen
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 119-137
Persistent link: https://www.econbiz.de/10009729585
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