//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of marketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Customer service
11
Kundenservice
11
Beziehungsmarketing
8
Relationship marketing
8
Anforderungsprofil
2
Arbeitsleistung
2
Arbeitsverhalten
2
Consumer behaviour
2
Dienstleistungsqualität
2
Job performance
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Leistungsmotivation
2
Occupational profile
2
Selbstbedienung
2
Self-service
2
Service quality
2
Work behaviour
2
Work motivation
2
frontline employees
2
Agency theory
1
Arbeitsgruppe
1
Arbeitskräfte
1
Artificial intelligence
1
Bank
1
Beschwerdemanagement
1
Brand
1
Brand image
1
Brand management
1
Complaint management
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Emotion
1
Europa
1
Europe
1
Künstliche Intelligenz
1
Leistungsanreiz
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Andrews, Michelle
1
Brady, Michael K.
1
Giebelhausen, Michael
1
Kanuri, Vamsi K.
1
Robinson, Stacey G.
1
Sirianni, Nancy J.
1
Published in...
All
Journal of marketing
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
34
Journal of service research : JSR
18
Journal of service research
15
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service management
11
Services marketing quarterly
11
Journal of service theory and practice
10
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
Benchmarking : an international journal ; BIJ
4
Cogent business & management
4
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
2
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->