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isPartOf:"Journal of marketing"
~type:"article"
~subject:"Work motivation"
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Work motivation
Customer service
11
Kundenservice
11
Beziehungsmarketing
8
Relationship marketing
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Anforderungsprofil
2
Arbeitsleistung
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Arbeitsverhalten
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Consumer behaviour
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frontline employees
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E-commerce
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Chan, Kimmy Wa
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Falk, Tomas
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Hammerschmidt, Maik
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Jong, Ad de
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Ruyter, Ko de
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Journal of marketing
International journal of hospitality management
5
Journal of retailing
3
Service business
3
The journal of services marketing
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International journal of bank marketing
2
Journal of business research : JBR
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Tourism management : research, policies, practice
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Advances in developing human resources : ADHR
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Australasian marketing journal
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Cogent business & management
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Cornell hospitality quarterly : CQ
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European journal of marketing : EJM
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation: organization & management : IOM
1
International journal of human resource management
1
International journal of management and economics
1
International journal of selection and assessment
1
Journal of Asia Pacific business
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service management
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Journal of service research
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Journal of service research : JSR
1
Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Personnel review
1
Qualitative research in accounting & management : QRAM
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The Cornell hospitality quarterly
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Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
2
How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Chan, Kimmy Wa
;
Wan, Echo Wen
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 119-137
Persistent link: https://www.econbiz.de/10009729585
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