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person:"Blümelhuber, Christian"
~subject:"Relationship marketing"
~person:"Gazzoli, Gabriel"
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Relationship marketing
Customer service
6
Kundenservice
6
Beziehungsmarketing
5
Customer satisfaction
2
Customer-focused voice
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Marketing management
2
Marketingmanagement
2
Service quality
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Betriebsklima
1
Complaint management
1
Controlling
1
Coworker relationship quality
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Deutschland
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Dienstleistung
1
Erfolgsfaktor
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Frontline employee customer orientation
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Germany
1
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Health care system
1
Healthcare
1
Hospital
1
Identity theory
1
Job satisfaction
1
Krankenhaus
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Lean Management
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Lean management
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Management control
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Nachkaufmarketing
1
Patient compliments
1
Personality psychology
1
Perspective taking self-efficacy
1
Persönlichkeitspsychologie
1
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Blümelhuber, Christian
Gazzoli, Gabriel
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Angerer, Thomas
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Futrell, Charles M.
3
Goodman, John A.
3
Gouthier, Matthias H. J.
3
Gremler, Dwayne D.
3
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Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of the Academy of Marketing Science
1
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
Source
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ECONIS (ZBW)
5
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1
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
3
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
4
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
5
Relationship marketing success through investments in services
Meyer, Anton
;
Blümelhuber, Christian
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 107-125)
.
2000
Persistent link: https://www.econbiz.de/10001456711
Saved in:
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