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person:"Dagger, Tracey S."
~isPartOf:"European journal of marketing : EJM"
~person:"Jha, Subhash"
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Dagger, Tracey S.
Jha, Subhash
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European journal of marketing : EJM
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
3
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
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