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Three essays on success factors of digital and non-digital services
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A comprehensive review of antecedents of frontline employees’ customer orientation : the state of the art
Hüttel, Björn Armin
- In:
Three essays on success factors of digital and …
,
(pp. 69-114)
.
2017
Persistent link: https://www.econbiz.de/10011894439
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The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
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