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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
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Einflusspotentiale nonverbaler Kommunikation im stationären Einzelhandel : Darstellung und Kritik
Möhlenbruch, Dirk
;
Dölling, Steffen
;
Huhn, Franziska
-
2011
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