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subject:"Occupational profile"
~subject:"Dienstleistungsqualität"
~isPartOf:"International journal of contemporary hospitality management"
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Occupational profile
Dienstleistungsqualität
Salespeople
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Verkaufspersonal
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Customer service
3
Kundenservice
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Beziehungsmarketing
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International journal of contemporary hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
11
The service industries journal
8
Journal of retailing and consumer services
7
Journal of business research : JBR
5
Journal of service research
5
Asia Pacific journal of marketing and logistics
4
International journal of hospitality management
4
Journal of marketing
4
Journal of retailing
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of personal selling & sales management : JPSSM
4
The journal of services marketing
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Australasian marketing journal
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SpringerLink / Bücher
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
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European journal of marketing
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Gabler Edition Wissenschaft
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Handbook of business-to-business marketing
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Interaktionen im Dienstleistungsbereich
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International journal of retail & distribution management
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International journal of services and operations management
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Journal of fashion marketing and management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing education : JME
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Journal of marketing management : MM
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Journal of marketing theory and practice : JMTP
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Journal of service management
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Journal of strategic marketing
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Psychology & marketing
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The Oxford handbook of strategic sales and sales management
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The journal of business & industrial marketing
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Tourism management : research, policies, practice
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An introduction to industrial service design
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Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
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Asia-Pacific journal of business administration
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Berichte aus der Forschung der FOM
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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