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~isPartOf:"Journal of strategic marketing"
~person:"Rod, Michel"
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Arbeitszufriedenheit
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Dienstleistungsqualität
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Job satisfaction
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Neues Steuerungsmodell
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New public management
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Rod, Michel
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The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
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