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person:"Apte, Uday M."
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Apte, Uday M.
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The service productivity and quality challenge
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Improving claims operations : a model-based approach
Apte, Uday M.
;
Cavaliere, Richard A.
;
Hegde, G. G.
- In:
The service productivity and quality challenge
,
(pp. 281-310)
.
1995
Persistent link: https://www.econbiz.de/10001596540
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