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~subject:"Finanzdienstleistung"
~subject:"Theorie"
~person:"Brenner, Walter"
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Self-service revisited : how to balance high-tech and high-touch in customer relationships
Salomann, Harald
;
Dous, Malte
;
Kolbe, Lutz
;
Brenner, Walter
- In:
European management journal
25
(
2007
)
4
,
pp. 310-319
Persistent link: https://www.econbiz.de/10003541514
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