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~type_genre:"Conference proceedings"
~type_genre:"Thesis"
~subject:"Informationstechnik"
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Doctoral thesis / Luleå University of Technology
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Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
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2013
Persistent link: https://www.econbiz.de/10010461559
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Technology-based self-service and its impact on service firm performance : a resource-based perspective
Wang, Jinhui
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2007
Persistent link: https://www.econbiz.de/10003665881
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Internetbasierte Customer-Self-Service-Instrumente im After-Sales-Management aus Sicht des Verfassungsmarketings
Schulmeyer, Christian
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2011
Persistent link: https://www.econbiz.de/10009520348
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