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subject:"Customer service"
~subject:"Dienstleistungsqualität"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Customer service
Dienstleistungsqualität
Selbstbedienung
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Self-service
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Arbeitsproduktivität
1
Consumer behaviour
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Customer satisfaction
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Dienstleistungssektor
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Electronic Banking
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Electronic banking
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Gastronomie
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Intertemporal choice
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Intertemporale Entscheidung
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Konsumentenverhalten
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Kundenzufriedenheit
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Labour productivity
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Restaurant industry
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Switching behaviour
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Technological change
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Warteschlangentheorie
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Campbell, Dennis W.
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Frei, Frances
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Netessine, Serguei
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Tan, Tom Fangyun
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Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
12
Journal of retailing and consumer services
6
The service industries journal
6
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of business research : JBR
4
Journal of service management
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
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Journal of air transport management
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Journal of service research : JSR
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Journal of travel and tourism marketing
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Service business
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International journal of hospitality management
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International journal of quality and service sciences
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International journal of services and operations management
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International journal of services, economics and management
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Journal of marketing
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Services marketing quarterly
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SpringerLink / Bücher
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Technological forecasting & social change : an international journal
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A Research Agenda for Service Marketing
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Advances in applied economics, business and development
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Berichte aus der Wirtschaftsinformatik
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Business & information systems engineering
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Cases on managing e-services
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Cogent business & management
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Decision
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Digital transformation and new approaches in trade, economics, finance and banking
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Enterprise information systems
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European journal of marketing : EJM
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Gabler Research
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Global business and finance review
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Global business review
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Göttinger Beiträge zur Handels- und Distributionswissenschaft : Arbeitspapier Nr. ...
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Handbook of hospitality operations and IT
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Health marketing quarterly
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
2
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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