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~person:"Beatson, Amanda"
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International journal of services technology and management
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The service industries journal
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ECONIS (ZBW)
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Self-service technology and the moderating effects of consumer characteristics
Beatson, Amanda
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 278-302
Persistent link: https://www.econbiz.de/10003997680
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2
Self-service technology and the service encounter
Beatson, Amanda
;
Lee, Nick
;
Coote, Leonard V.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003454661
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