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subject:"Service quality"
~isPartOf:"The service industries journal"
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Service quality
Emotion
43
Consumer behaviour
22
Konsumentenverhalten
22
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Arbeitspsychologie
5
Brand management
5
Markenführung
5
Organizational psychology
5
Arbeitszufriedenheit
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Job satisfaction
4
Stress
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Work stress
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emotional labor
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Arbeitsverhalten
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Brand
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Brand image
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Coronavirus
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Gastronomie
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Markenartikel
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Motivation
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Organizational behaviour
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Restaurant industry
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Satisfaction
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Social relations
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Soziale Beziehungen
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Work behaviour
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Zufriedenheit
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Bank
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Beschwerdemanagement
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Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
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Gip, Huy
1
Guchait, Priyanko
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Guillén, Marta Estrada
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Varela-Neira, Concepción
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The service industries journal
International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
17
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
8
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1
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
4
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
5
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
6
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
7
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
8
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
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