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subject:"Service quality"
~person:"Padin, Carmen"
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Service quality
Dienstleistungsqualität
3
Emotion
3
Negative emotions
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Kundenzufriedenheit
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Service provider
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Service recovery
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Airline
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Airport
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Beziehungsmarketing
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Consumer behaviour
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Critical incident
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Critical incidents
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Customer service
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Dienstleistungssektor
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Fluggesellschaft
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Flughafen
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Hospital
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Mexico
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Mexiko
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Multinationales Unternehmen
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Puerto Rico
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Relationship marketing
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Service failure
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Service industry
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Service receiver
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Services
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Spain
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Spanien
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Teleological
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Padin, Carmen
Fan, Xiucheng
5
Han, Heesup
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Medler-Liraz, Hana
5
Svensson, Göran
5
Vinh Van Thai
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Du, Jiangang
4
Feng, Tianjun
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Grandey, Alicia
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Guchait, Priyanko
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Huan, Tzung-cheng
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Miao, Li
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Prentice, Catherine
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Seger-Guttmann, Tali
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Slåtten, Terje
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Vázquez Casielles, Rodolfo
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Alnawas, Ibrahim
3
Amin, Muslim
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Cai, Ruiying
3
Delcourt, Cécile
3
Gouthier, Matthias H. J.
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Han, Su-Jin
3
Hanks, Lydia
3
Lee, JungHoon
3
Lee, Lindsey
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Madera, Juan M.
3
Marshall, Roger
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Nguyen, Doan
3
Ok, Chihyung
3
Otero-Neira, Carmen
3
Park, Jungkun
3
Patterson, Paul G.
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Qu, Hailin
3
Riel, Allard C. R. van
3
Schoefer, Klaus
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Souiden, Nizar
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International journal of quality and service sciences
2
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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1
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
2
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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