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subject:"Service quality"
~person:"Vázquez Casielles, Rodolfo"
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Service quality
Emotion
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Vázquez Casielles, Rodolfo
Fan, Xiucheng
5
Han, Heesup
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Medler-Liraz, Hana
5
Svensson, Göran
5
Vinh Van Thai
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Du, Jiangang
4
Feng, Tianjun
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Grandey, Alicia
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Guchait, Priyanko
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Prentice, Catherine
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Slåtten, Terje
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3
Amin, Muslim
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Benkenstein, Martin
3
Bilgihan, Anil
3
Cai, Ruiying
3
Delcourt, Cécile
3
Gouthier, Matthias H. J.
3
Han, Su-Jin
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Hanks, Lydia
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Lee, JungHoon
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Lee, Lindsey
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Madera, Juan M.
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Marshall, Roger
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Nguyen, Doan
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Ok, Chihyung
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Otero-Neira, Carmen
3
Padin, Carmen
3
Park, Jungkun
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Patterson, Paul G.
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Qu, Hailin
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Riel, Allard C. R. van
3
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Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Marketing letters : a journal of research in marketing
1
The service industries journal
1
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ECONIS (ZBW)
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The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
2
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
3
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
4
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
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