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subject:"Service quality"
~person:"Vázquez Casielles, Rodolfo"
~subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
Emotion
7
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6
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Vázquez Casielles, Rodolfo
Han, Heesup
10
Barnes, Donald C.
6
Folse, Judith Anne Garretson
6
Hur, Won-Moo
6
Ladhari, Riadh
6
Medler-Liraz, Hana
6
Ahn, Jiseon
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Babin, Barry J.
5
Chebat, Jean-Charles
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Fan, Xiucheng
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Grandey, Alicia
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Huan, Tzung-cheng
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Qu, Hailin
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Seger-Guttmann, Tali
5
Svensson, Göran
5
Vinh Van Thai
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Delcourt, Cécile
4
Du, Jiangang
4
Feng, Tianjun
4
Gremler, Dwayne D.
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Groth, Markus
4
Guchait, Priyanko
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Hussain, Khalid
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Hyun, Sunghyup Sean
4
Härtel, Charmine E. J.
4
Junaid, Muhammad
4
Kim, Woo Gon
4
Lee, JungHoon
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Miao, Li
4
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The service industries journal
2
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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1
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
2
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
3
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
4
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
5
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
6
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
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